Editor’s Note: This was started this as a LIVE! review but has been re-written as a regular review.
SouthsideCentral had heard great things about the Backstreet Buzz Coffee House (234 SW Market St, Reidsville, NC), so it was time to check them out.
Two visits over two days… the first being a quick stop in to get some iced tea on Cruise-In night, and the second visit was the next day for lunch and a little relaxation.
Cruise-In night, the place was packed and had live entertainment. I was thinking about getting some food then but time was running short, so I settled for a glass of tea. The staff was hustling to keep up but I got my tea quickly. I decided to go back on Saturday and see what is was like during a non-busy time. It was different, all right. Very different.
Food: I ordered the “Grilled Southwest”. It was spicy mayo, jack cheese and roast beef. It arrived very quickly and looked delicious. Very nice plating as well, with an espresso cup of black bean dip & three-colored tortilla chips. The sandwich was grilled perfectly and very delicious. I had tea to drink on both visits and it was good. For $5.00 it was worth it. Their homemade desserts looked yummy, but I didn’t try any of them. Grade: 87 (B)
Atmosphere: Quirky but expected for this type of business. Vibrant colors catch your eyes as soon as you walk in with the walls decorated with colorful art that is for sale. The business offers free wi-fi internet service, and the music is soft & relaxing. There’s a small bit of furniture to relax on if you don’t want to sit at a table. Super, super clean. They had a A (101) rating from the health inspector and it showed. There’s a very limited amount of space inside the business. Grade: 90 (A)
Service: “Sometimes you want to go where everybody knows your name.” Well, if you’re a regular customer there, it seems that they know you personally. Me? First time sitting in the place. My food was brought to me and that’s the last time I was spoken to for 50 minutes. Sure, I was doing some work on my computer, but that’s no excuse for not coming around to check on the only customer in the business. Other customers that came and went were greeted warmly. I really did want to try some of their fresh-baked desserts but I passed because of the inattentiveness. One of the owners was over on the couch and fell asleep with the resident dog’s (that was a cool touch, having the family pet there) head in her lap. The other owner worked the counter and talked to the other customers that stopped in. Grade: 65 (D)
Intangibles: It’s a laid-back coffeehouse. It is what it is. The live entertainment is a cool feature but it takes a lot of floor space away from the limited area that they have. There’s no easy way around that but on a busy Friday night, I wanted to get out of there as quick as I could because of the crowding.
Overall: The lack of attention isn’t the way I’d run a business like what they have. That being said, it’s a nice coffeehouse and I really hope they continue to do good. Next time I’m in the area, I’ll stop by and get something to drink, at least.
Overall Grade: 78 (C) (Reminder, there’s nothing wrong with a “C” grade.)
You need to go and review Tokyo Grill over across the street by Walmart. That’s their standard customer service. The food is awesome, but the service is terrible. The 2 times I was there I never had a drink refill unless I went up and went behind the partition and got it myself.
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