Good news for Danville but it comes at a cost.

And that cost is paid by another city.

Telvista to transfer call volume to Danville

Now, let’s take a look at this story from the other side…

Odessa American:City reacts to Telvista closure

Ultimately, Owens said Telvista, which opened in 2004, didn’t make it because of “macroeconomic” factors. Translated, that means its relatively low-paying jobs couldn’t compete when oilfield activity picked up.

“Indirectly or directly, that would definitely be the case,” she said.

She said the facility has often struggled to attract and retain workers.

“It’s something we have struggled with the majority of the time since we have been in Odessa,” she said.

The Danville facility has also struggled to retain workers, as Telvista always seems to be in a drive to hire new workers. Although they do have workers who have worked a number of years with the company, the constant monitoring and performance goals have made Danville’s Telvista office lose a fair share of the workers that they continually hire. Currently, I know that Telvista does in-bound customer service for regional prepaid cellphone company MetroPCS. I’m not sure of any other company that they support, but maybe somebody else does.

Anyway, Odessa’s loss is Danville’s gain. It’s a hollow feeling of success, though.